IT Support Services

First and foremost we are a service company. The quality of our expertise or products stand for nothing if they are not backed up by outstanding customer service.

At Alliband Business Services Ltd, we offer our clients a wide range of support services, including;

Full Maintenance Contracts

Full Maintenance Contracts offer the best total support solution, with value for money & peace of mind.

Clients covered under a Full contract benefit from;

• 8 Business Hour on-site response times
• NO Call-out charges
• FREE Telephone Support
• FREE Remote Support
• Parts & Labour Included for Contract items
• System Recovery Support (we will recover your PC exactly to it’s original state – including Data & Applications**)
• Loan Equipment* for Contract items (Whilst your item is away being repaired)
• Annual Preventative Maintenance Services

Maintenance contract payments are taken monthly via a simple standing order and, as we don’t believe in tying customers down with lengthy minimum terms and are fully confident that the service we provide is 1 st rate – have just a 30 day cancellation period if you’re not totally satisfied.

Call-out Contracts

Call out Contracts offer some of the main benefits of a Full Contract and are a good solution for clients who want a guaranteed response time to call-outs.

Call out Contracts Include;

• 8 Business Hour on-site response times
• NO Call-out Charges
• FREE Telephone Support
• FREE Remote Support
• 1 Hour labour FREE per month (Subsequent Labour & parts are additional)

Examples costs based on a typical network°

*Loan Equipment Subject to availability **subject to all resources & media available for all applications including 3 rd Party/ Bespoke software. °Network is based on a 5 User Network, including a Server & a Back-up Drive .

Standard Labour / Call Out Charges

Our standard labour & Call out Charges are as follows;